One Month After Unauthorised Deductions, FCMB Customer Yet to Recover Her N55,800

One month after a First City Monument Bank (FCMB) customer based abroad lost N55,850 to unauthorised transactions, she is yet to recover the money.

The FCMB customer, who wishes to be unnamed, told FIJ that she lost the money on June 14 to five transactions that were not initiated by her. FIJ learned that she was still in Nigeria when the incident occurred. 

She said she had just moved her money to the FCMB account after encountering similar unauthorised transactions on a different bank account the previous month

SMS alerts showing debit transactions

“I have a Guaranty Trust Bank account, but I lost more than N150,000 to unauthorised debits between May 31 and June 2. So, I moved my money to my FCMB account,” she said.

“I was still trying to resolve the transaction dispute with GTBank when I started receiving strange debit alerts on this FCMB account as well.

“The disputed sum was withdrawn from my account via WEB PURCHAS on June 14, 2023.

“After noticing that some money had gone out of my FCMB account without my consent, I had to withdraw all the money that was there and I blocked my FCMB account.”

She said she called the bank immediately to report the incident but nothing had been done so far

When FIJ reached out to Rafiu Mohammed​, the corporate affairs and media relations officer at FCMB, on June 22, he said, “We will investigate and revert.”

Six days later, he said the bank had commenced investigation and he would get back to FIJ as soon as it was concluded. However, FIJ has not heard from him since then

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