GTB Customer Loses N190,000 to Unauthorised Transactions
On April 14, Orelaja Oluwafemi Oluwaseun, a customer with the Guarantee Trust Bank (GTB), lost all the money he had kept in his account to multiple unauthorised transactions.
The GTB customer has a savings account and a current account with the bank. Earlier on that day, someone sent the sum of N200,000 to his savings account. The fund had not spent an hour in his savings account when it was moved into his current account without his consent.
Orelaja told FIJ that shortly afterwards, he began receiving alerts from GT Bank notifying him of some debits on his current account.
Between 5 and 6 minutes after it landed in my current account, I started seeing debit alerts again. This time, all the money in my account was lost. It was about N190,000 in total. All of this happened while my ATM card was with me. All the transactions were done without my consent,” Orelaja told FIJ
In a copy of his statement of account, which he shared with FIJ, it was discovered that his missing funds were used for POS/web purchases.
When he went to the bank to lodge complaints, he was told his ATM card was accessed by a third party who used it to make web purchases.
“When they told me someone else had access to my ATM card, I disagreed because it was with me all along,” he said.
FIJ emailed GT Bank on Wednesday, but they did not respond.
