December 13,2022

Elizabeth Muhammed, a Lagos State resident, has recounted how she woke up to a N14,776 debit alert from her Zenith Bank account on December 8.

The Lagos resident told FIJ that a closer look at the details of the alert revealed that the money was deducted on December 7.

However, what shocked her more regarding the strange debit was the fact that she never authorised the transaction

Muhammed then revealed that the response she got from Zenith Bank after reporting the unauthorised debit was awful.

“I checked if an OTP was sent to me to authorise and authenticate the transaction, but there was none,” she said.

“On that day, I visited a branch of Zenith Bank at LASU Ojo to lodge a complaint about the incident.

“The customer care representative who attended to me said my card was used to make an online purchase worth the amount that was deducted.

She told the bank official that she never initiated such a transaction nor did she receive any OTP to authenticate it.

“Unfortunately, the attitude of the bank was so abysmal. I had to block my card in the bank and leave.”

I told my sister about the incident after leaving the bank, and she made a Twitter post on it, tagging Zenith Bank.

“The Bank reached out to my sister, saying they were sorry and I should visit the nearest branch to lodge a complaint. They said they would take up the issue. Imagine! Why didn’t they take it up after I went to the bank to complain to them?”

When contacted via its Twitter handle on Sunday, Zenith Bank told FIJ that “feedback would be given immediately there is an update