November 22,2022

Nkiruka Okafor, a banker in Enugu, has narrated how funds disappeared from her United Bank for Africa (UBA) account.

She told FIJ that she was in her office on October 21 with her phone in her hand and her ATM card in her bag when she received three alerts for debits totalling N146,000.

Okafor knew something was fishy because she had initiated no bank transactions. Hoping the bank would reverse her money, she dashed to the UBA branch on Agbani Road to complain.

“The customer service personnel who attended to me told me they traced the debit to three OPay accounts. She said fraudsters were responsible for what happened,” Okafor told FIJ

“I told them it was not possible because my phone and card were with me when it happened. Besides, I don’t give people my details

She said all the bank did was show her the numbers of the OPay accounts to which her money was transferred.

That same day, Okafor said, she wrote to UBA and OPay, requesting that her money be transferred to her.

UBA assured her that she would get her money on November 7, she said. “But it’s now a month, and I have yet to receive my money

Okafor said she visited another UBA branch on the issue, but the manager told her only the company’s head office in Lagos could refund her.

“When I called UBA CFC, they said they didn’t know what to do. I can’t forfeit such an amount of money. I want my money,” she said.

When FIJ called UBA on the issue, a call representative said she would rather speak to Okafor directly. FIJ also emailed UBA, but the bank had not responded at press time