Tuesday July 21,2020
The Head, Consumer Banking, Ecobank Nigeria, Olukorede Demola-Adeniyi, has said there is a need for customers to maintain online safety to avoid falling victim to fraudsters and scammers.
Demola-Adeniyi said this in a statement on Friday, entitled ‘Ecobank digital channels, your best bet to enjoy safe and convenient digital banking.’
She said, “To avoid non-essential contact and bank remotely, all a customer needs is a mobile device.
“It is also important to note that there is a need for customers to maintain online safety to avoid falling victim to fraudsters and scammers.
Customers who need to make enquiries or register complaints can do so by following the bank’s verified social media pages and reaching out to our 24-hour contact centre by email, calls or live chat.”
Demola-Adeniyi noted that digital banking had become the order of the day, especially with the current reality that encouraged social distancing.
She also advised customers to make use of the bank’s digital banking channels.
Demola-Adeniyi said this included *326#, EcobankPay, Ecobank Online, Ecobank Mobile, Ecobank OmniLite and the Rapidtransfer App.
She mentioned that one of the incentives being used by Ecobank to enable customers to embrace digital banking was the free offer on transfers below N5,000.
“This zero-charge offer has been running for three months now and will continue till the 30th of September 2020,” she said.
New features, she said, had been added to the updated Ecobank Mobile App to make the users’ banking experience not just simpler, but also safer and more rewarding.
She said some of the unique features included the ability to create a virtual card, send money via text or email, split bill and request money.